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Frequently Asked Questions
How can a Chevron and Texaco Business Card help me manage business fuel expenses?
The best fleet fuel cards allow you to customize your spending policy to your unique needs. You can set spending limits based on time of day and geography, as well as the type of items allowed to be purchased. Read More
What kind of reporting does the Chevron and Texaco Business Card Program offer?
Easy-to-read monthly reporting lists all of your transactions. View detailed information at the driver and vehicle level. Administrative and fiscal reporting time is reduced with our month-to-date and year-to-date reports. View a sample report.
What kind of security and control will the card give me?
When drivers use the Chevron and Texaco Business Cards they are required to enter an authorized Driver ID number and odometer reading to help prevent fraud. The combination provides an increased level of security you won’t receive with a regular credit card.
How long does it take to get my Chevron and Texaco Business Cards if I sign up today?
New accounts typically receive cards within 7-10 days. Cards can also be shipped via overnight delivery at the customer’s request and expense.
I just received my Chevron and Texaco Business Cards. What do my drivers need to know?
Communication is key when setting up a new fleet card fueling policy. Make sure your drivers understand the changes that are being made to the fueling policy, so that they can help you enforce the new rules. Read More
Are there card instructions to help my employees at the pump?
Yes. Download our Business Card Driver Guide or Business Access Driver Guide for help at the pump.
Who can make changes to my account?
Only people authorized by the account holder can make changes to the account. To change authorized personnel, contact us by phone at 1-888-531-3698.
How secure is my account?
Only people authorized by the account holder can make changes to the account. They must give two forms of security information to make changes. The security information is taken by the consultant at the time the account is set up. Upon or during setup of your account, you can choose a password for use on our website. Our website has state-of-the-art encryption to protect your online activity.
How do I delete or add new cards?
Authorized persons are allowed to make changes through Business Manager Online, the SmartHub mobile app, or calling a Customer Advisor at 1-888-531-3698.
How long does it take to get additional or replacement cards?
Cards are shipped via regular mail on the business day following the first business day after they were ordered. Other forms of shipping are available at the customer’s request and expense.
When are payments credited to my account?
Between 8 a.m. and 5 p.m. ET, Monday through Friday. Payments received after this time will be credited the next business day, in the order they are received.
I need tax exemption reporting. Is this available with the Chevron and Texaco Business Card program?
If your business is eligible for fuel tax exemptions, The Chevron and Texaco Business Card Program makes it easy to file. It captures detailed information such as gallons purchased and fuel grade that you need to file for exemptions. Simply generate the report to include with your tax forms.
How do I find out the current balance or available credit on my Chevron and Texaco Business Card account?
The authorized fleet contact may call us or log on to the Business Manager Online website or SmartHub mobile app. If you do not have a password for login, enroll here as a new user. You can also view an online tutorial for using our online account management system.
